I’m a hobbyist not a commercial operation. I limit the amount of work I do to ensure that I only deliver the highest calibre of model and to make sure that each of my customers get the time and effort they deserve. As such I only accept a small number of models and request that you allow me at least a month to complete the work.
I only request payment once the job is complete. I’ll send you progress updates and photos by e-mail throughout the build. You don’t have to pay until you’re 100% happy.
If you require me to buy a model for customising to your specification I request that you pay a deposit towards the cost of the materials in advance.
I don’t undertake modifications or repairs to models if I feel there is a risk of such work damaging the model.
I only accept payment via paypal. It’s the safest way to pay on-line.
Anything sent to me must be posted using a recorded service and must be insured. I’m not responsible for items lost or damaged in the post although I will attempt to help you as much as possible if you do need to claim on the insurance. You must keep the original packing materials and send me photos of any damage as soon as possible.
I only post items back to you using Royal Mail special delivery (in the UK) DHL / postal service for EU customers and Fedex / recorded airmail for the USA/Canada.
I’m based in Nottingham in central England close to the M1 motorway. I’m happy for you to deliver and collect your model in person if you wish to reduce postal charges.
I’ll post to anywhere in the UK , EU & North America. Please be aware that international shipping rates to North America can be very high and you may be liable to pay import taxes.